As the EVP of Operations, Mark drives innovation and client success across a diverse portfolio of clients. He has led dozens of ground-breaking and award-winning AI and Digital programs while leading global teams at Accenture and Convergys/NEC.

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At Ascendum, Mark leads as a key connector between business outcomes and delivery execution for Customer Experience programs.  Whether refining delivery operations or contributing to client strategy, his voice brings thought, reasoning, and creativity as a “straight-shooter”. He is known for building scalable, repeatable models that drive measurable outcomes while fostering a culture of accountability, continuous improvement, and operational excellence.

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A systems thinker with an engineer’s discipline and a coach’s empathy, Mark holds a degree in Electrical Engineering and Computer Science from the University of Michigan. He is also a passionate advocate for sustainability and social responsibility in technology.

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Mark brings calm, structure, and clarity to every engagement. He’s the rare leader who moves effortlessly from vision to execution, without losing sight of the people and purpose that make the journey meaningful.